Specialized customer service
Posted on March 26, 2009
Well, it looks like Specialized will go ahead and send me a new frame under their warranty policy.
I honestly think that they have captured a customer for life. I am VERY happy with the outcome. Only other company that has treated me this good was Rudy Project. They sent me replacement glasses TWICE! Under their warranty and years after I bought them.
I really like the SL2 and really wanted to keep riding it. I know I am advertising here a bit, but with a frame this good and a customer service that is even better, it is hard to go anywhere else.
Everything went pretty smooth and I am not sure how they make their decisions, but since I did not crash the bike, drop it, or stack it on top of anything (45 days old and still had the yellow stickers), warranty is still good.
Guessing I can pick it up tomorrow.
Thank you Specialized! And the guys at the shop, of course.
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3 Responses to “Specialized customer service”
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Hi,
Great to hear how Specialized took care of you!
I recently dropped off my Specialized MTB at my LBS for a regular tune-up and they discovered a crack in the frame.
They contacted Specialized and shipped the frame over the them. My LBS assured me that there shouldn’t be any problems at all for a frame replacement from Specialized.
Its been just a week so far and was wondering how long it took for you to get your new frame?
Thanks!
Joseph
I dropped off my frame on a saturday and got my bike, rebuilt on the new frame the next sunday.
I guess it all depends on stock availability. A teammate will not get a bike cause they simply do not have his size.
Give it another couple days, if it is under warranty they will take care of it.
Joseph, what happened to the bike?
Im curious to see what Specialized ended up doing with your frame.
Jan